Welcome to Medieworld’s Return Policy! 

Last Updated: December 28, 2024

Need to Reach Us? We’re Here to Help!

Phone/WhatsApp: +34 747 46 79 91
Email: info@medieworld.com
We’re available Monday to Friday, 11:00 AM – 4:00 PM (CET)

The Basics of Returns

What You Can Return

• Your item should be unused and undamaged.
• Good news! While we prefer original packaging, you don’t have to keep it. Just make sure the item is safely packed for its journey back to us.
• Include all the accessories that came with it.

What We Can’t Accept

• Items that have been used, modified, or damaged after delivery.
• Items missing essential accessories that affect the product’s functionality.

Timeframes

• You’ve got 14 days from when you receive your order to let us know you want to return it – whether the item is defective, incorrect, or non-defective.

How to Return Your Item

Drop us an email at info@medieworld.com with:

• Subject line: “Return Request – [Your Order Number]” (EU customers)
• Subject line: “International Return Request – [Your Order Number]” (non-EU customers)

We’ll send you a Return Authorization Number (RAN) – this is required for your return.

Pop a note in the package with:

• Your name
• Order number
• That RAN we gave you
  (Without this note, we cannot process your return or refund!)

Send it to:
Medieworld Europe S.L.
Calle Ebanistas, 2
Aspe, Alicante, Spain
03680

Getting Your Money Back

Processing

• We’ll refund you using your original payment method within 5-7 business days after receiving your return.

Late Refunds

• If your refund seems delayed, contact your bank or email us at info@medieworld.com.

Shopping Our Clearance Sales?

• All clearance sale items are eligible for refunds, including defective items.
• Same 14-day return window applies.
• Clearance items are not blemished unless explicitly stated otherwise.

Shipping Liability

• Pack it up safely – you’re responsible for ensuring items are properly packaged for safe return shipping.
• We recommend using tracking or insurance for all returns.
• Heads up: Medieworld is not responsible for items lost or damaged during return transit. You bear this risk unless using a prepaid return label provided by Medieworld for defective items.

EU-Specific Policies

• You’ll need to cover return shipping costs unless the product is defective or we made an error in your order.
• Prepaid return labels are provided for defective or incorrect items.

Shopping from Outside the EU? (International Policies)

Return Shipping and Customs Costs

• For non-defective items: You’ll need to handle all return shipping costs, customs duties, and fees.
• For defective or incorrect items: Medieworld will cover return shipping and customs fees.
• If a prepaid return label isn’t available, you’ll need to pay shipping upfront and we’ll reimburse you upon receiving the item.

Processing Delays

• International returns may take longer to process due to shipping and customs delays.

Commitment to Excellence

Your satisfaction is our priority. Should you have any questions or concerns about your return, please don’t hesitate to reach out to us.